It’s just that now there are more ways for consumers to get in touch with brands, and the different channels require different skill sets.” “At its core, customer service isn’t changing it’s still about providing customers with solutions. The goal for any form of customer service is to help the customer, regardless of whether it is through traditional methods or social. The more involved you are, the more you can help people.” It’s important to have a presence otherwise you gain no influence over these conversations. “The reason social customer service is so important is because customers are all over the social channels and they’re definitely talking about you. Keeping these customers happy is a full time job, and one that Chug Abramowitz, Global Senior Director, Online and Social Media Customer Support at Spotify USA, does with aplomb. The iconic music streaming service first shot to fame in 2008 with its rich reserves of music from labels such as Sony, EMI, Warner Music Group and Universal, and today has over 60 million active users. Spotify is already talking to their consumers, and they’re having all kinds of fun. It’s about the conversations that businesses need to have with the people who use their services and products. Social customer service is all about customer engagement. My overall score is a 4 out of 5.Spotify drives rich engagement with their dynamic social customer service strategy.

It's just that if you have Spotify on a phone, you should still be allowed to play any song you want. That's a massive issue and it should be fixed, I don't know why you can play any song you want on the computer but not on your phone, it makes ZERO sense. Instead, it's a group of songs merged into the song you want, so a completely random song is gonna come up instead of the one you want. The massive issue with Spotify is the fact that if you try and play a song you want on the phone, there's a very slim chance that you're going to get the song you want. This is not on a computer, this is only on phone. Although Spotify is a good tool to use, there is one massive issue with Spotify. I loved listening to Spotify when I was in High School because of the good selection of music, it was really enjoyable I must say. I think Spotify is good overall! You can listen to almost any music you want, it's a good substitute for YouTube! I am currently at College and I listen to Spotify with my headphones.

Spotify customer service email address